Return & Refund Policy

Return & Refund Policy

At Wearroz, customer satisfaction is important to us. We want you to shop with confidence and have a smooth shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

Returns are accepted under the following conditions:

  • The item must be unused, unwashed, and in its original condition.

  • All original tags and packaging must remain intact.

  • Return requests must be submitted within 7 days of receiving the order.

  • A valid proof of purchase, such as your order number, is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Sale or discounted items.

  • Socks, undergarments, and other personal hygiene products.

  • Customized or personalized products.

  • Items damaged due to improper use, washing, or mishandling.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly:

  • Provide your order number.

  • Share clear photos or videos showing the issue.

  • Our team will review your request and, upon verification, arrange a suitable replacement or refund.

If the issue is due to an error on our part, Wearroz will cover the applicable return shipping costs.

4. Refund Process

Once an eligible returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 working days.

  • Refunds will be issued through a bank transfer or the original payment method, where applicable.

  • Original shipping charges are non-refundable unless the return is due to an error on our part.

  • The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

5. Exchange Policy

Exchanges are subject to product availability and approval by our team.

  • Items must meet the applicable return eligibility requirements.

  • Customers may be responsible for return and reshipping charges unless the exchange is required due to an error on our part.

  • For damaged, defective, or incorrect items, please contact us within 48 hours of delivery.

Please contact our team before sending any item back to arrange an exchange.

6. Order Cancellation

  • Cancellation requests must be made within 12 hours of placing the order.

  • Once an order has been dispatched, it cannot be canceled under this policy.

  • If your cancellation request is approved before dispatch, any applicable refund will be processed through the relevant payment method.

7. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with your order number and a brief explanation of the issue.

Contact Information

  • Brand: Wearroz

  • Email: [Insert your customer support email]

  • Phone/WhatsApp: [Insert your contact number]

Our team will guide you through the next steps.

8. Policy Updates

Wearroz reserves the right to update or modify this policy when necessary. Any changes will be published on this page.

Thank you for choosing Wearroz. We appreciate your trust and look forward to serving you!